Privacy Policy

1. Introduction

Welcome to GlitchRespawn.info ("GlitchRespawn", "we", "us", or "our"). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit and use our website at glitchrespawn.info (the "Website") and our social gaming services.

By accessing or using our Website, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our Website.

2. Who We Are

GlitchRespawn is operated by GlitchRespawn Pty Ltd, a company registered in New South Wales, Australia (ABN: 47 123 456 789), with its registered office at Level 5, 1 Market Street, Sydney NSW 2000.

For privacy-related enquiries, you can contact our Privacy Officer at: [email protected]

3. Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide Directly

• Contact information: Name, email address, phone number when you submit our contact form or subscribe to our newsletter.
• Communications: Messages, feedback and enquiries you send to us.
• Age verification: We record your confirmation that you are 18 years of age or older (session-based, no personal data stored).

3.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, game interactions.
• Technical data: IP address, browser type and version, operating system, device type, screen resolution.
• Cookie data: Information stored via cookies and local storage (see our Cookie Policy for details).
• Game data: FunCoin balances and game session data stored locally in your browser (not transmitted to our servers).

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you newsletters and updates you have subscribed to.
• To improve our Website, games and services.
• To analyse usage patterns and optimise user experience.
• To comply with legal obligations under Australian law.
• To protect the security and integrity of our platform.
• To enforce our Terms of Service and age restrictions.

5. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., newsletter subscription).
• Legitimate interests: To operate and improve our services, prevent fraud and ensure security.
• Legal obligation: Where processing is necessary to comply with Australian law.
• Contract: Where processing is necessary to fulfil a service you have requested.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. For detailed information about the cookies we use, please refer to our Cookie Policy.

You can control cookie settings through your browser settings. Note that disabling certain cookies may affect the functionality of our Website.

7. Disclosure of Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Third-party providers who assist us in operating our Website (e.g., hosting, analytics), bound by confidentiality obligations.
• Legal requirements: When required by law, court order or government authority in Australia.
• Business transfers: In the event of a merger, acquisition or sale of assets, with appropriate privacy protections in place.
• With your consent: For any other purpose with your explicit consent.

8. International Data Transfers

Our Website is hosted in Australia. If we transfer your personal information outside Australia, we will ensure it receives equivalent protection to that required under Australian privacy law, in accordance with APP 8.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for data in transit.
• Secure server infrastructure with access controls.
• Regular security assessments and updates.
• Limited access to personal data on a need-to-know basis.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Contact form submissions: Retained for 2 years.
• Newsletter subscriptions: Until you unsubscribe.
• Usage and analytics data: Retained for 12 months in aggregated form.

11. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [email protected]. We will respond within 30 days.

12. Children's Privacy

Our Website is strictly intended for adults aged 18 years and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a minor, we will promptly delete it. If you believe we have inadvertently collected information from a minor, please contact us immediately.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Post: Privacy Officer, GlitchRespawn Pty Ltd, Level 5, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 8765 4321

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.